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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Digital Customer Service and Chat | - Digital Customer Service (DCS)
|
| Topic 2: Work Assignment and Routing | - Omnichannel routing
|
| Topic 3: Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Topic 4: Data Migration and Integration | - Data import/export
|
| Topic 5: Customer Entitlements and Action Plans | - Entitlements and SLAs
|
| Topic 6: Redwood UX and AI Features | - Redwood interface configuration
|
| Topic 7: Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Topic 8: Productivity and Contact Center Tools | - Agent productivity tools
|
| Topic 9: Managing and Extending Service Requests | - Application Composer extensions
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?
A) Add fields from the advanced search functionality.
B) Create several personalized searches and create them to each other.
C) Create a new search through the application composer.
D) Grant the agent Administrator permissions to add new search filters.
2. Which two keyboard shortcuts can be modified?
A) OK
B) Save and Close
C) Cancel
D) Create Service Request
E) Save and Continue
3. Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?
A) a configured profile option to schedule the retrieval of emails
B) an inbound message filter per sender
C) an inbound message filter per time schedule
D) a configured job to process inbound emails
4. Milestones are not getting applied to service requests in the customer environment.
Identify three causes.
A) No default coverages are set up.
B) Entitlement rules are not valid for the service request.
C) The scheduled process has not been set up.
D) The Starts When criteria of the milestones is not True.
5. Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?
A) The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
B) The User Group selected for authoring articles has been set to 'External".
C) Users have not been given the "Knowledge Analyst" role.
D) The Base Locale for the articles has not been enabled in the correct language.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,D | Question # 3 Answer: C | Question # 4 Answer: A,C,D | Question # 5 Answer: C |
