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Avaya 61451T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Communication Manager Architecture | 15-20% | - System redundancy and failover - System components and architecture - Feature Server functionality - Communication Manager messaging |
| Topic 2: Maintenance and Troubleshooting | 20-25% | - Common issue resolution - Backup and recovery procedures - System monitoring |
| Topic 3: Installation and Configuration | 20-25% | - Network settings and connectivity - Initial system configuration - Hardware requirements and installation - Licensing setup |
| Topic 4: Administration Tasks | 25-30% | - User and extension administration - System management using SAT/CLI - Feature activation and management - Security administration - Hunt groups and call center configuration |
| Topic 5: Integration and Advanced Features | 10-15% | - SIP integration basics - Unified Communications features - Migration considerations |
Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:
1. What distinguishes the Call Center ACD functionality from traditional call distribution methods?
A) It restricts the ability to pick up calls from outside one's group
B) It only allows calls to be routed within the same geographic location
C) It utilizes complex algorithms to route calls based on predefined rules
D) It requires manual intervention for each call routed
2. How does Avaya Aura Communication Manager enhance system redundancy?
A) By requiring manual backup procedures
B) Through peer-to-peer networking
C) Through its single point of configuration
D) By allowing server clustering
3. What are the benefits of integrating the EAS feature into a communication strategy?
(Choose Two)
A) It enables automatic call encryption for sensitive information
B) It ensures that the most skilled agents handle specific calls
C) It provides a method for locking out unauthorized users
D) It allows for more effective management of call queues and agent resources
4. Which statement accurately describes the process for managing endpoint configurations in Communication Manager?
A) Dynamic management allows configurations to adapt based on usage
B) Only digital endpoints can be configured remotely
C) Endpoints require manual configuration for each session
D) Configurations are typically static and require reboots for updates
5. How are changes to user profiles and roles typically administered in Communication Manager?
(Choose Two)
A) Through automated scripts run at scheduled times
B) Via the System Manager web interface
C) Through direct modifications on each handset
D) Using batch files via the Command Line Interface
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B,D | Question # 4 Answer: A | Question # 5 Answer: B,D |
