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Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center Implementation | - Deployment and Configuration
|
| Topic 2: Avaya Aura Communication Manager Fundamentals | - Platform Architecture
|
| Topic 3: Call Routing and Vectoring | - Routing Configuration
|
| Topic 4: Maintenance and Troubleshooting | - System Support
|
| Topic 5: Avaya Call Management System Fundamentals | - CMS Configuration
|
| Topic 6: Reporting and Performance Management | - Monitoring Operations
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)
A) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
B) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
C) The arrow an the CMS menu is up
D) The /cms/install/logdir/admin. log shows a link is operational.
E) From the CMS menu. Maintenance Connection Status shows a link operational.
2. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?
A) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
B) Avaya Terminal Emulator is being used on an unsupported operating system.
C) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
D) There is a firewall between the PC and the CMS.
3. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?
A) Vector
B) Split
C) Agent
D) Skill
4. Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)
A) BSR improves agent utilization.
B) BSR follows a specified strategy far skill selection.
C) BSR decreases titer workload across sites.
D) BSR balances and improves service across enterprise.
E) BSR creates a virtualized pool of agent resources.
5. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I
A) Predicted Waft Time
B) Service Objective
C) Percent Allocation Distribution
D) Dynamic Queue Position
Solutions:
| Question # 1 Answer: C,D,E | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A,B,D | Question # 5 Answer: B |
