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Nortel 920-316 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Web Client & Agent Interface | 30% | - Agent desktop functionality - Call handling and features - Web Client installation and configuration - User authentication and permissions |
| TAPI Integration & Configuration | 25% | - TAPI standards and interface - TAPI service provider setup - Third-party application integration |
| SCCS Fundamentals & Architecture | 25% | - System components and architecture - SCCS Express overview - Deployment models |
| Maintenance, Troubleshooting & Administration | 20% | - System monitoring and logs - Common issues and resolution - Upgrades and backups |
