In 2026, certified professionals still get the first interview and the better offer. The CA Service Desk Manager r12 Professional is your entry ticket, and Test4Cram prepares you for it with 40 practice questions for the CAT-180 exam — the efficient route to a stronger starting point.
CA CAT-180 Exam Overview:
| Certification Vendor: | CA Technologies (Broadcom) |
|---|---|
| Exam Name: | CA Service Desk Manager r12 Professional Exam |
| Exam Number: | CAT-180 |
| Passing Score: | 70% |
| Exam Price: | $125 USD |
| Available Languages: | English |
| Real Exam Qty: | 50–60 |
| Exam Duration: | 90 minutes |
| Related Certifications: | CA Service Desk Manager r12 Administrator |
| Certificate Validity Period: | 3 years |
| Exam Format: | Drag-and-drop, Scenario-based, Multiple Choice |
| Recommended Training: | CA Service Desk Manager r12.x Official Training CAT-180 Official Study Guide |
| Exam Registration: | Pearson VUE Registration Broadcom Certification Portal |
| Sample Questions: |  |
| Exam Way: | In-person at Pearson VUE test centers or online proctored exam |
| Pre Condition: | No mandatory prerequisites; recommended 3–6 months hands-on experience with CA Service Desk Manager r12.x and basic ITIL knowledge |
| Official Syllabus URL: | https://techdocs.broadcom.com/content/dam/broadcom/techdocs/us/en/assets/certification-guides/CAT180-CA-Service-Desk-Manager-r12x-Professional-Study-Guide.pdf |
CA CAT-180 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuring Change Management | 24% | - Change request process and approval - Change types and implementation rules - Risk assessment and validation |
| Topic 2: Administering CA Service Desk Manager | 15% | - Maintaining environment and performance - System configuration and setup - Managing interfaces and integrations |
| Topic 3: Configuring Incident and Problem Management | 26% | - Incident lifecycle and workflows - Priorities, escalations, and SLAs - Problem investigation and resolution |
| Topic 4: Establishing the Business Data Structure | 23% | - Organizational and location data - Service categories and asset structure - Data modeling and relationships |
| Topic 5: Configuring Security and Notifications | 12% | - Roles, permissions, and access control - Notification rules and templates - Audit and compliance settings |
CAT-180 Exam Questions, Answered Honestly
The CA Service Desk Manager r12 Professional blueprint comprises 5 domains. The headline areas: Administering CA Service Desk Manager (15%), Establishing the Business Data Structure (23%), and Configuring Change Management (24%). The complete outline — every domain, every weight — is in the syllabus section above; let it decide where your study hours go.
Book the CA Service Desk Manager r12 Professional through these official channels:
While you schedule, keep this in mind: the CAT-180 exam is delivered In-person at Pearson VUE test centers or online proctored exam.
On delivery: the download unlocks immediately after payment, and an email copy reaches your inbox within one minute. If 2 hours pass with no email, check spam and contact our support team. Install the software on as many computers as you need — no device cap.
On results: if you take the CAT-180 exam within 60 days of purchase and do not pass, the Test4Cram money back guarantee applies. File within 2 days of the exam with a scanned enrollment slip and the official score report (PDF); processing completes within 7 days. The candidate name must match the payer name, and the policy excludes exams taken within 3 days of purchase, purchases never used in an actual exam attempt, free materials, and expired orders. If you would rather not refund, exchange the product for two free exam packages of equal value and keep the update service on your original purchase.
The CAT-180 exam — formally the CA Service Desk Manager r12 Professional Exam — is how CA certifies that you can apply its technologies in professional scenarios; passing earns you the CA Service Desk Manager r12 Professional certification, positioned at the Professional level. In an anxious, competitive job market, a vendor-issued credential is one of the few signals employers trust at a glance. It also connects naturally to CA Service Desk Manager r12 Administrator as a follow-on step.
The CAT-180 exam packs 50–60 questions into 90 minutes. That ratio makes pacing a testable skill in itself: linger too long on one item and easier points expire unanswered. Build the habit before it matters — run timed, full-length mocks in the Test4Cram desktop or online test engine, practice flagging and returning, and make time pressure feel ordinary.
Yes — and deciding after the trial is exactly how we prefer it. Test4Cram publishes a free PDF demo of the CAT-180 materials so you can judge the question quality and verified answers firsthand. A full purchase then includes 365 days of free updates, and if the product expires, the update service renews at a 50% discount from your member zone.
The passing mark is 70%, and official registration runs $125 USD. Keep one fact in view: that fee covers a single attempt, and a retake is billed at full price again. Protect the investment by rehearsing first — cycle through 40 practice questions at Test4Cram in timed mode until your scores clear the bar with room to spare.
Yes — for the CA Service Desk Manager r12 Professional, CA lists these training resources:
Training explains the concepts; repetition under exam conditions makes them reliable. Add 40 practice questions from Test4Cram to whichever course you choose, and your preparation covers both sides of the test.
No mandatory prerequisites; recommended 3–6 months hands-on experience with CA Service Desk Manager r12.x and basic ITIL knowledge
Vendor rules do get revised, so before you lock in an exam date, verify the latest requirements on the official CA exam page.
