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Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
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Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
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Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Level Management | 10-15% | - SLA definitions and metrics
|
| Topic 2: Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Topic 3: Problem Management | 10-15% | - Problem workflow and states
|
| Topic 4: Knowledge Management | 5-10% | - Knowledge base structure
|
| Topic 5: ITSM Framework and Setup | 20-25% | - ITSM Pro functionality and capabilities
|
| Topic 6: Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Topic 7: Incident Management | 15-20% | - Integration with other processes
|
| Topic 8: Change Management | 15-20% | - Change calendar and planning
|
| Topic 9: ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Topic 10: Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
