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SAP C_C4HCBU1808 Exam Syllabus Topics:

Section	Objectives
Customer and Order Management	- Customer Management 1. Customer accounts and profiles 2. Customer service operations in Backoffice - Order Lifecycle 1. Order creation and processing 2. Returns and refunds handling
Product Content Management	- Product Information Management (PIM) 1. Managing product attributes and media 2. Data imports and synchronization - Product Data Modeling 1. Catalog management and versions 2. Products, variants, and classifications
SAP Commerce Cloud Fundamentals	- Architecture Overview 1. SAP Commerce Cloud system architecture and components 2. Cloud deployment concepts and environments - Business User Roles and Navigation 1. Backoffice navigation and personalization 2. User roles and permissions in Commerce Cloud
Merchandising and Storefront Management	- Assortments and Categories 1. Category structure and navigation 2. Product placement and merchandising rules - Search and Navigation 1. Search result optimization 2. Faceted search configuration
Marketing and Promotions	- Personalization 1. Content personalization rules 2. Targeting and segmentation concepts - Promotion Management 1. Coupons and discount rules 2. Creating and managing promotions

SAP Certified Application Associate - SAP Commerce Cloud Business User Sample Questions:

1. What does the Assisted Service Module enable a customer sales and service agent to do? (3)

A) Override the rules of a promotion on behalf the customer
B) Create a voucher on behalf of the customer
C) Create a new customer account on the customer's behalf
D) View or edit the customer's cart using the 360 degree customer view
E) Search for a customer's account or session

2. In SAP Commerce, where can you configure Availability to Promise?

A) ln the BackOffice Administration Cockpit
B) In the BackOffice Order Fulfillment Cockpit
C) In the BackOffice Adaptive Search Perspective
D) In the BackOffice Customer Support Cockpit

3. Which of the following data can be integrated with SAP Commerce via SAP Integrations out-of-the-box? (3)

A) Order data
B) Promotion data
C) Price data
D) Stock data
E) Search profile data

4. Out-of-the-box, what changes can occur when a bundle component is added to a customer's cart in the telco accelerator? (3)

A) New product categories appear on the store front
B) The bundle product image is updated
C) The prices of other bundle components change
D) Other bundle components become available
E) A customer becomes eligible for one or more promotions

5. Which features are specific to the SAP Commerce, telco and media accelerator? (2)

A) Bundling of products and services
B) Subscriptions
C) Fraud detection engine
D) Find agent

Solutions:

Question # 1
Answer: C,D,E

Question # 2
Answer: A

Question # 3
Answer: A,C,D

Question # 4
Answer: B,C,D

Question # 5
Answer: A,B