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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when viewing the product information. Once all of the elements were collected together on the FlexCard, it looked cluttered.
What FlexCard feature should the consultant recommend to address this issue?

A) States
B) Actions
C) Flyouts
D) Zones

2. A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back-office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements?
Choose 3 answers

A) FlexCard
B) Integration Procedure
C) OmniScript
D) DataRaptor Turbo Extract
E) DataRaptor Load

3. What is the purpose of Step elements in an OmniScript?

A) Allows the user to input data
B) Organizes the script into one or more pages
C) Enables the use of repeatable blocks
D) Groups elements that extract data

4. The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?

A) Add more conditional views to branch the OmniScript into logical sections.
B) Pass the process type as an input parameter.
C) Create a specific OmniScript for each business process.
D) Add more Step elements to create shorter pages.

5. which two of the following use cases are best solved using Calculation Procedures & Matrices?
Choose 2 answers

A) To retrieve text data and convert it to an integer
B) To return output that is calculated differently based on the date
C) To apply the correct factor when determining a cost
D) To determine the list of products to display to a customer

Solutions: