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Pegasystems Pega Certified System Architect (PCSA) 85V1 Sample Questions:

1. An order fulfillment case type allows a customer to update user profile information during the order placement stage.
The user profile consists of the following three pages:
* Account ID and password
* Customer contact information
* A list of open orders with status of each order
How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?

A) Add an optional process to the case workflow.
B) Add a set of optional actions to the case workflow.
C) Add an alternate stage to the case life cycle.
D) Add a button for each profile page to each assignment.

2. How do you route an assignment so that any available member of the department can perform the task?

A) Route the assignment separately to all members.
B) Route the assignment to a work list.
C) Route the assignment to a work queue.
D) Route the assignment to the admin user ID.

3. A bookseller maintains a database of more than 10,000 book titles. You have been asked to configure a form that a allow users to select a book by title. How do you configure the form?

A) Add a drop-down control and Source the data using a data page.
C Add an autocomplete control and Source the data using a data page.
B) Add a drop-down control arid source the data from the property value used in the control.
C) Add an autocomplete control and source the data from the clipboard work page.

4. You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
How does assignment urgency impact the deadline and passed deadline intervals?

A) The user is notified that the maximum urgency has been reached.
B) Urgency value continues to increment as configured.
C) Urgency value remains at 100, but other service level processing continues.
D) Service level processing is halted until the assignment is completed.

5. Select each description on the left and drag it to the correct property mode on the right.