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Salesforce Certified B2B Solution Architect Sample Questions:
1. Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2answers
A) Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.
B) It is impossible to track source controlwith package development; either the org owns the source or a source control does, but never both.
C) Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
D) Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
2. Universal Containers (UC) recently went live with a multi-cloud implement at ton consisting of Experience Cloud, Service Cloud, and Marketing Cloud Account Engagement. The UC Marketing team wants to generate Marketing Cloud Account Engagement emails using the same dynamic content that users access in Experience Cloud. They want to trigger Marketing Cloud Account Engagement emails based on certain user actions while keeping the content dynamic and configurable via a user- friendly mechanism.
Which approach should a Solution Architect recommend m this case?
A) Build a custom application using Lightning Web Components to make the email content dynamic and configurable.
B) Use Salesforce CMS on Experience Cloud and the new Marketing Cloud Account Engagement Lightning Email Experience.
C) Consider finding AppExchange packages that support this functionality on Experience Cloud andMarketing Cloud Account Engagement.
D) Change the data model to support sending Marketing Cloud Account Engagement email via the Experiencecloud site.
3. Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?
A) Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
B) Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
C) Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
D) Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
4. 3D Scanners needs to apply a discount automatically on the Quote Line for Distributors while in the Quote Line Editor. The percentage discount applied depends on attributes of the Distributor Account and that of the specific Product. Sales users can add additional discounts; however, those will need to gothrough an approval process that allows for resubmitting to only those that previously rejected the additional discount.
Which two options should a Solution Architect recommend to meet the requirements while keeping the user experience in mind?
Choose 2 answers
A) Price Rules
B) Flow
C) CPQ license
D) CPQ Plus license
5. AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate.
What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?
A) Ensure each team has a Salesforce champion that can provide one-on-one training.
B) Record hour-long pieces of training for each job role so users can review on their own time.
C) Place all training materials on the home page so users can find them easily.
D) Break down training materials into quick reference guides for job-specific functions.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A,C | Question # 5 Answer: D |


