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Oracle 1Z1-1064 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Engagement Cloud 2019 Implementation Essentials |
| Exam Number: | 1Z0-1064 |
| Exam Duration: | 120 minutes |
| Exam Price: | USD 245 |
| Certificate Validity Period: | Oracle version-based certification (until credential retirement) |
| Related Certifications: | Oracle Engagement Cloud Certified Implementation Specialist |
| Available Languages: | English |
| Real Exam Qty: | 70 |
| Exam Format: | Multiple Choice |
| Passing Score: | 64% |
| Sample Questions: |  |
| Exam Way: | Online proctored or test center delivery through Oracle's authorized testing provider. |
| Pre Condition: | No mandatory prerequisite. Oracle recommends experience with Oracle Engagement Cloud implementation projects. |
| Official Syllabus URL: | https://education.oracle.com/oracle-engagement-cloud-2019-implementation-essentials/pexam_1Z0-1064 |
Oracle 1Z1-1064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Users, Security and Resource Management | 18% | - Security Configuration
|
| Topic 2: Application Composer and Customization | 20% | - Customization Framework
|
| Topic 3: Business Processes and Automation | 15% | - Automation Features
|
| Topic 4: Reporting and Analytics | 10% | - Analytics and Reporting
|
| Topic 5: Sales Foundation | 15% | - Sales Cloud Overview
|
| Topic 6: Sales Configuration | 22% | - Sales Objects Setup
|
1Z1-1064 Exam Facts for Careful Buyers
The official Oracle Engagement Cloud 2019 Implementations Essentials outline assigns its weights like this:
- Application Composer and Customization (20%)
- Users, Security and Resource Management (18%)
- Sales Configuration (22%)
Roughly 70 questions in 120 minutes minutes. Rehearsing at that exact pace with 76 practice questions for the 1Z1-1064 exam turns the real session into a familiar routine rather than a surprise.
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No mandatory prerequisite. Oracle recommends experience with Oracle Engagement Cloud implementation projects.
Very. The purchase process at Test4Cram is deliberately simple: pick the product, pay securely, and the 1Z1-1064 download link arrives in your mailbox about a minute later — download and study immediately, on any of your devices. There is no complicated setup, no waiting for approval, and support stays available around the clock if anything needs clarifying. From decision to first study session, the whole path is measured in minutes.
Oracle Engagement Cloud 2019 Implementations Essentials Sample Questions:
Question #1
Which option describes the automated page presentation for incoming calls?
- A. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
- B. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
- C. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
- D. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
Correct Answer: B 🗳️
Question #2
What should you do to enable Password Reset in Digital Customer Service (DCS)?
- A. Add the Password Reset component to your DCS application.
- B. Obtain the Change Password Link and add it to your DCS page.
- C. Instruct users that they can only change their password by chatting with an agent.
- D. Enable the "Password Reset" option in the User Administration component.
Correct Answer: B 🗳️
Question #3
Which two statements are true regarding the Audit History tab of a Service Request?
- A. It is exportable to Excel.
- B. It is enabled by default.
- C. It allows users to save searches for later reuse.
- D. It is searchable by date range, username, event type, event severity, and event duration.
- E. It is available only to authorized administrators.
Correct Answer: B,C 🗳️
Question #4
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.
- A. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
- B. have to contact Oracle Support for the permission to deploy your custom DCS application
- C. be required to create all of your own components for the display of Engagement Cloud objects
- D. not be able to preview your application before you publish it
Correct Answer: C 🗳️
Question #5
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.
- A. Milestones are actions on a service request (SR) that must be completed by a specific time.
- B. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
'Resolution'. - C. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
- D. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
- E. Milestones are commitments to handle SRs within certain timelines.
Correct Answer: B,C,D 🗳️
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