Understanding of functional and technical aspects of Opening a support ticket with F5
The following will be discussed in this section:
- Identify the necessary components for all support cases (Qkview uploaded to iHealth/ or attached to case, serial number of device, problem description, other supporting data)
- Distinguish between qualitative/quantitative statements in order to assemble an accurate problem description
- Given log file snippets, identify critical events
- Identify the appropriate supporting components and severity levels for an F5 support ticket
- Review log files and identify possible events
- Interpret each of the statistic types displayed by the dashboard
- Use the dashboard to gauge the current running status of the system
- Identify severity levels and the associated response times
- Given log file snippets, describe an event sequence
- Provide quantitative and relevant information appropriate for a given issue
- Explain the purpose of iApps Analytics
- Review the Network Map in order to determine the status of objects
- Given a situation, predict the appropriate dashboard statistics
- Use iApps Analytics to gauge the current running status of application services
- Explain what virtual servers, pools, nodes and pool members are
- Distinguish between relevant/irrelevant information in order to assemble an accurate problem description
- Describe how to capture application statistics
- Explain the status icons of objects on the map
- Given a current running status, recognize significant statistics
- Given an issue, determine the appropriate severity according to F5 guidelines
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Certification Path
F5 201 is the second exam. Successful completion by candidates will allow them to achieve F5 Certified! Administrator, BIG IP status.
The 201 test questions and dumps have three versions:
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How to book the F5-201: TMOS Administration Exam
Register or log in on F5 Network website, or visit the Candidate Portal, or contact F5 Certification for more information.
Reference: https://support.education.f5.com/hc/en-us/articles/4403999362715-TMOS-Administration-201
How to Prepare For F5-201: TMOS Administration Exam
Preparation Guide for F5-201: TMOS Administration Exam
Introduction
An F5 Certified BIG-IP Administrator can manage application delivery networks (ADNs) and perform routine management and troubleshooting of F5 Traffic Management Operating System (TMOS) devices. Two exams are required to achieve the F5-CA certification:
- Exam 201 - TMOS Administration
- Exam 101 - Application Delivery Fundamentals
A F5 Certified BIG-IP Administrator manages preexisting BIG-IP installations and preliminary fault isolations. They must have the ability to make necessary configuration changes and modify BIG-IP objects. They are also responsible for application delivery networks (ADNs) and for conducting routine management and troubleshooting of F5 Traffic Management Operating System (TMOS) devices.
These Certified Experts use TMSH as well as a configuration utility to monitor BIG-IP resources such as virtual servers, pools, pool members, nodes, profiles and monitors. They also create, restore from and manage BIG-IP archives. Certified BIG-IP Administrators are further responsible for checking a resource's status, availability and statistics, in order to understand how BIG-IP systems are currently processing traffic.
Administrators define the role of BIG-IP systems as a proxy device within an ADN. They set up, license and provision BIG-IP systems. A Certified BIG-IP Administrator uses profiles to control the way BIG-IP systems process traffic through virtual servers. They are also responsible for troubleshooting and determining problems using various diagnostic tools.
Passing this exam shows independence in performing day-to-day operations and basic troubleshooting of TMOS-based devices in various application environments after it has been installed, configured, and implemented. Individuals may choose to complete their certification journey here or move on to pursue the Technical Professional, Technical Specialist, Cloud, or Security Solutions certification tracks.
F5 201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshoot Basic Performance Issues | 20% | - Check traffic management configuration - Identify resource utilization and bottlenecks - Analyze connection limits and throughput |
| Topic 2: Administer System Configuration | 20% | - Manage user accounts and administrative access - Configure network settings, self-IPs and VLANs - Manage licensing and software installation/upgrade - Backup, restore and archive configuration |
| Topic 3: Troubleshoot Basic Virtual Server Connectivity Issues | 20% | - Interpret virtual server states and packet flow - Verify monitor configuration and health status - Troubleshoot profile and persistence settings - Analyze SNAT, NAT and pool member status |
| Topic 4: Use Support and Diagnostic Resources | 15% | - Use TMSH and GUI for system checks - Access and interpret logs and statistics - Open and manage support cases - Utilize AskF5, iHealth and DevCentral |
| Topic 5: Manage Existing Application Delivery Services | 25% | - Understand basic high availability concepts - Work with profiles, iRules and persistence records - Modify and maintain virtual servers, pools and nodes - Monitor and adjust load balancing behavior |


