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Avaya 2M00001A Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Selling Value Proposition | - Business benefits of Avaya Contact Center
|
| Topic 2: Avaya IP Office Contact Center Overview | - IP Office architecture and components
|
| Topic 3: Integration and Deployment | - IP Office integration with contact center modules
|
| Topic 4: Solution Components | - Avaya Contact Center Select features
|
Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
Question 1
Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)
A. Can host both outbound campaigns and communication, as well asself-service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
B. They provide speech and multichannel automation which enables new significant opportunities for automation, driving a significantly increased return on investment.
C. Are optimized for use with IP Office software, enable blended multichannel capabilities that help improve customer experiences to increase revenue and customer lifetime value, while improving agent efficiency to reduce cost.
D. They provide self-service, wait treatment, and call delivery across a SIP network and deliver a better customer experience.
Question 2
Which are the correct capacities for Avaya IP Office Contact Center? (Select two.)
A. Up to 1,000 Active Multichannel Agents with IP500v2
B. Up to 100 ActiveVoiceAgents with IP Office Server Edition
C. Up to 250 Active Voice Agents with IP Office Server Edition
D. Up to 30 Active Multichannel Agents with IP500v2
Question 3
Which are two CXO or Business Owner Pain Points that midsize businesses face? (Select two.)
A. Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
B. Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
C. End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
D. Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
Question 4
Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)
A. Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.
B. Avaya has more than 375,000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.
C. Avaya always comes in with the lowest price tag for all their contact center solutions.
D. Avaya is the market leader in customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.
E. Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
Question 5
Which are the supported countries for Avaya IP Office Contact Center? (Select all that apply.)
A. New Zealand
B. Canada
C. US
D. India
E. Germany
F. UK
G. Australia
Solutions:
| Question 1 Answer: C | Question 2 Answer: B,D | Question 3 Answer: B,D | Question 4 Answer: A,B,D,E | Question 5 Answer: A,B,C,D,E,F,G |
