Cisco 300-830 : Implementing Cisco Collaboration Cloud Customer Experience

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

An enterprise requires that customer interaction recordings remain within a specific geographic region for compliance reasons. Which Webex Contact Center capability addresses this requirement?

A. Local survivability gateway
B. SRST failover mode
C. QoS DSCP rewriting
D. Regional media storage policies

Question 2

Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A. Add the Media Stream node after the Agent Answered event.
B. Ensure the Condition node is present in the flow for post activities.
C. Add the Media Stream node in the flow before the call is sent to the queue or qgent.
D. Configure the Scripted AI Agent.

Question 3

Which two domains must be allowed through the firewall or VPN of the organization to ensure that the WxCC Agent Desktop can connect and function correctly? (Choose two.)

A. *.ciscoccservice.com:443
B. *.ucce.com:443
C. *.amazonaws.com
D. *.wxcc.com:443
E. *.wbx.com:443

Question 4

An administrator is adding a custom connector to integrate a third-party application with their Webex Contact Center org using OAuth 2.0 for authentication. Which two grant types must the administrator choose to accomplish this task? (Choose two.)

A. Client credentials - client secret
B. Client credentials - private key
C. Server credentials - certificate
D. Client credentials - certificate
E. Client credentials - token

Question 5

An engineer is configuring a new local gateway SIP trunk for their Webex Contact Center PSTN services. The SIP trunk requires that registration be refreshed every 2 minutes. Which command meets this requirement?

A. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 300 refresh-ratio 50 tcp tls
B. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-time 120 tcp tls
C. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 120 refresh-ratio 50 tcp tls
D. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-ratio 50 tcp tls

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