What is the duration of the 3308 Exam
- Passing Score 68%
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
- Number of Questions: 65
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Avaya 3308 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Administration and Maintenance | - Quality Monitoring Server and Database Maintenance - Daily Operational Tasks |
| Topic 2: Contact Recording Architecture | - Recording Protocols and Network Requirements - Avaya Contact Recording System Components |
| Topic 3: Installation and Configuration | - System Prerequisites and Server Setup - Contact Recording Installation Steps |
| Topic 4: Quality Monitoring (QM) Fundamentals | - Agent Desktop and Interaction Capture - QM Integration with Workforce Optimization |
| Topic 5: Troubleshooting and Support | - Integration Error Resolution - Service and Connectivity Issues |
