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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Interoperability | 15% | - APIs and scripting interfaces - Integration with Communication Manager - Third-party application integration |
| Topic 2: Implementation & Validation | 15% | - Troubleshooting and support design - Deployment planning and best practices - Performance optimization and monitoring |
| Topic 3: Solution Overview & Architecture | 20% | - System architecture and deployment models - Scalability and capacity planning - Avaya Aura Contact Center components |
| Topic 4: Core Solution Components | 25% | - Contact Center Manager Server and Console - Multichannel and self-service capabilities - Avaya Aura Media Server and Session Manager integration |
| Topic 5: Design Requirements & Considerations | 25% | - High availability and redundancy design - Network and security design - Business and functional requirements analysis |
Avaya Aura® Contact Center Solution Design Sample Questions:
Question 1
During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?
A. Multimedia Messaging
B. Context Store Snap-In
C. Messaging (AAM)
D. Co-browse Snap-In
Question 2
A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)
A. One-X Agent
B. Voice and Multimedia Contact Server without Avaya Media Server
C. Voice Contact Server only
D. Multimedia Contact Server only
E. Voice and Multimedia Contact Server with Avaya Media Server
Question 3
A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?
A. Telephony Services Manager (TSM)
B. Telephony Services Manager (TSM)
C. Task Flow Executor (TFE)
D. SIP Gateway Manager (SGM)
Question 4
A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)
A. Avaya IX™ Workspaces
B. Avaya one-X® Agent Desktop
C. Avaya IX™ Workplace
D. Avaya Agent Desktop a
Question 5
Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?
A. By using Create Order
B. By using Create Proposal SSR
C. By using Create Upload Order SSR
D. By using Sales Force Updates
Solutions:
| Question 1 Answer: B | Question 2 Answer: B,C,E | Question 3 Answer: A | Question 4 Answer: A,D | Question 5 Answer: D |
