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Nortel 920-131 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Symposium Express Call Center 4.2 Architecture | - System overview
|
| Network and System Configuration | - Connectivity configuration
|
| Call Center Resource Configuration | - Resource administration
|
| Maintenance and Troubleshooting | - System maintenance
|
| Installation and Initial Configuration | - Server installation
|
