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Nortel 920-197 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data & Network Services | 15% | - LAN/WAN routing and switching - QoS and voice quality optimization - Firewall and security settings |
| Maintenance, Troubleshooting & Upgrades | 20% | - Fault isolation and common issues - System monitoring and logs - Software updates and patches - Backup and restore procedures |
| BCM System Overview & Architecture | 15% | - Licensing and feature activation - BCM200/400 Rls.4.0 hardware and architecture - BCM50 Rls.2.0 hardware and software |
| Installation & Initial Configuration | 25% | - IP addressing and network setup - Physical installation and cabling - Element Manager access and setup - System parameters and region configuration |
| Telephony Configuration | 25% | - Trunk configuration (analog, digital, IP) - Call features and services - Digital and IP station configuration - Dial plan and routing rules |
