Interactive and interesting — the online version runs on all electronics. The Nortel SCCS/Express/TAPI/Web Client/Agent dumps at Test4Cram: 69 practice questions for the 920-316 exam in three versions.
Nortel 920-316 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | SCCS/Express/TAPI/Web Client/Agent |
| Exam Number: | 920-316 |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Related Certifications: | Nortel Certified Support Specialist (NCSS) Nortel Certified Design Specialist (NNCDS) |
| Passing Score: | Approx 70-75% |
| Real Exam Qty: | 68-77 |
| Exam Price: | Retired, original ~$125-$150 USD |
| Certificate Validity Period: | 2 years |
| Sample Questions: |  |
| Exam Way: | Proctored via Prometric (retired) |
| Pre Condition: | None required; basic knowledge of Nortel Contact Center recommended |
Nortel 920-316 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Web Client & Agent Interface | 30% | - Agent desktop functionality - Call handling and features - Web Client installation and configuration - User authentication and permissions |
| Maintenance, Troubleshooting & Administration | 20% | - System monitoring and logs - Common issues and resolution - Upgrades and backups |
| SCCS Fundamentals & Architecture | 25% | - System components and architecture - SCCS Express overview - Deployment models |
| TAPI Integration & Configuration | 25% | - TAPI standards and interface - TAPI service provider setup - Third-party application integration |
Nortel 920-316 Exam: Efficient Answers
None required; basic knowledge of Nortel Contact Center recommended Eligibility rules change over time, so verify the current requirements on the official page before registering.
Yes — enter your email address and download the free Nortel SCCS/Express/TAPI/Web Client/Agent exam cram pdf for reference; your information stays secret and safe, and we never send advertisement without permission. Purchases include a one-year service warranty: 365 days of updates, renew afterward at 50% off.
90 minutes for 68-77 questions. Practice in the Test4Cram soft or online version until testing feels casual — simulation removes the nerves.
Yes:
After any course, stay efficient with the 69 practice questions for the Nortel SCCS/Express/TAPI/Web Client/Agent — every answer expert-verified.
Soon after purchasing you can download the complete Nortel SCCS/Express/TAPI/Web Client/Agent material — even on official holidays: the automatic email arrives within about a minute, and our 7*24 service replies within two hours if anything goes wrong. If you fail the corresponding 920-316 exam within 60 days of purchase, we refund in full: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
The Nortel SCCS/Express/TAPI/Web Client/Agent is Nortel's certification exam for NCSS / NNCDS (Nortel Certified Support Specialist / Nortel Certified Design Specialist), at the Specialist level. When a good opportunity appears, the certified hold the vital advantages. Related credentials include Nortel Certified Support Specialist (NCSS), Nortel Certified Design Specialist (NNCDS).
Through the vendor's official registration channels:
The Nortel SCCS/Express/TAPI/Web Client/Agent is delivered Proctored via Prometric (retired) — pick the arrangement that suits you when booking.
Retired, original ~$125-$150 USD per attempt, Approx 70-75% to pass. Fail and you pay twice or more — save time and money with the 69 practice questions for the 920-316 exam at Test4Cram.
The Nortel SCCS/Express/TAPI/Web Client/Agent blueprint spans 4 domains — including Web Client & Agent Interface (30%), TAPI Integration & Configuration (25%), SCCS Fundamentals & Architecture (25%). A cram sheet with direction beats aimless reading; the complete outline above lists every subtopic.
