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Nortel 920-482 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: CallPilot System Architecture | - Integration with Nortel communication platforms - CallPilot components and architecture overview |
| Topic 2: System Administration | - User and mailbox management - System configuration and maintenance tasks |
| Topic 3: Upgrades and Migration | - Migration planning and version compatibility - Upgrading CallPilot Rls.5.0 systems - Backup and restore procedures during upgrades |
| Topic 4: Networking Configuration | - IP networking fundamentals for CallPilot - Network connectivity and routing considerations |
| Topic 5: Troubleshooting Methodology | - Log analysis and error codes - Performance and call processing issues - Diagnosing system faults and service issues |
