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Apple 9L0-412 Exam Syllabus Topics:

Section	Weight	Objectives
Network Configuration and Services	15%	- Network Services 1. File sharing and AirDrop 2. Bonjour and remote access - Network Setup 1. TCP/IP, DNS, and DHCP 2. Wi-Fi, Ethernet, and VPN configuration
File Systems and Data Management	20%	- File System Structure 1. HFS+ and permissions 2. File ownership and ACLs - Data Access and Backup 1. Spotlight search 2. Time Machine backup and restore 3. Disk Utility and volume management
User Accounts and Security	20%	- User Account Types 1. Fast User Switching 2. Standard, Administrator, Guest, Sharing Only - Security and Privacy 1. FileVault 2 encryption 2. Firewall and Gatekeeper 3. Keychain management
Applications and Processes	15%	- Application Management 1. Installing and removing apps 2. App sandboxing and compatibility - System Processes 1. Activity Monitor and process control 2. Launch services and login items
Installation and Configuration	20%	- Install OS X Mountain Lion 1. Software updates and migration 2. Installation methods and recovery system 3. System requirements and compatibility - System Setup and Preferences 1. Startup process and modes 2. System Preferences configuration
Troubleshooting and Maintenance	10%	- Common Issue Resolution 1. Startup failures and kernel panics 2. Performance optimization - Diagnostic Tools 1. Safe mode and hardware diagnostics 2. Console logs and system reports

Apple OS X Support Essentials 10.8 Sample Questions:

Question #1

In a default OS X Mountain Lion installation, which permission is assigned to the top level of each user's home folder to make it accessible to Guest users who log in locally?

A. Everyone has Read & Write access.
B. Everyone has Read only access.
C. The staff group has Read & Write access.
D. The wheel group has Read only access.

Reveal Solution Discussion 0

Correct Answer: B 🗳️

Question #2

How can you display the contents of a hidden folder on a mounted volume in Finder?

A. From the Finder menu, choose Preferences, and select "Show hidden items."
B. From the View menu, choose "Show hidden items."
C. From the Go menu, choose "Go to Folder," enter the path to the hidden folder, and click Go.
D. Select the volume icon and choose "Show hidden items" from the Action menu.

Reveal Solution Discussion 0

Correct Answer: C 🗳️

Question #3

In OS X, Disk Utility can create file archives in which format?