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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?

A) Tasks List
B) Tasks Plan
C) Job Plans
D) Job List

2. A customer is planning to migrate from a competitive solution to IBM SmartCloud Control Desk. The existing solution uses four servers with eight cores x86-64 and 16 GB RAM each. Two of them are running Windows Server 2008 32-bit and two are running Red Hat Enterprise Linux 64bit. The customer would like to reuse the servers for IBM SmartCloud Control Desk.
Which statement is true?

A) The customer can reuse the hardware; but for IBM SmartCloud Control Desk all servers must have the same OS type.
B) The customer cannot reuse the servers; the hardware specification does not match the minimal requirements of IBM SmartCloud Control Desk.
C) The customer can reuse the servers; but Windows Server 2008 32-bit is not suitable for database nodes if large buffer pools are required.
D) The customer can reuse the hardware; but Red Hat Enterprise Linux 64-bit is not supported by IBM SmartCloud Control Desk

3. Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?

A) Alter the security properties in the LDAP system using an LDIF update
B) Modify the profile information access which the problem manager can change on their own
C) Use the Security module in IBM SmartCloud Control Desk
D) Use the Problem Management module in the IBM SmartCloud Control Desk

4. A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?

A) Change and Configuration Database Management
B) Service Request Management
C) Asset Management for IT
D) Capacity Management for IT

5. Which statement describes IT processes?

A) Activities designed to make delivering IT services more effective and efficient.
B) The people and the tools they use to carry out activities.
C) Interrelated activities carried out to create value for customers or stakeholders
D) Capabilities that reduce IT costs.

Solutions: