Salesforce AP-207 : Energy and Utilities Cloud Accredited Professional

  • Exam Code: AP-207
  • Exam Name: Energy and Utilities Cloud Accredited Professional
  • Updated: Jul 21, 2026
  • Q & A: 77 Questions and Answers

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Salesforce AP-207 Exam Syllabus Topics:
SectionObjectives
Energy and Utilities Industry Fundamentals- Energy and utilities business processes
  • 1. Customer lifecycle in utilities
    • 2. Utility operations overview
      Integration and Data Management- Data management
      • 1. Data quality and governance basics
        • 2. Data model alignment
          - System integration concepts
          • 1. External system connectivity
            • 2. API-based integration
              Customer Engagement and Experience- Digital customer experience
              • 1. Customer communication flows
                • 2. Self-service portals
                  - Customer service operations
                  • 1. Case management in utilities
                    • 2. Omni-channel support concepts
                      Metering, Billing, and Usage Management- Meter data handling
                      • 1. Usage data ingestion concepts
                        • 2. Consumption tracking
                          - Billing processes
                          • 1. Billing workflows overview
                            • 2. Rate and tariff concepts
                              Salesforce Energy & Utilities Cloud Capabilities- Asset and service management
                              • 1. Work orders and field service concepts
                                • 2. Asset tracking and lifecycle management
                                  - Core platform capabilities
                                  • 1. Industry data model concepts
                                    • 2. Energy and Utilities Cloud features
                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

                                      1. Two people own one home. They have different preferences for receiving notifications. One wants texts and emails, while the other prefers emails only. h How and where can the energy company hold this information?

                                      A) Extend the Service Account object with new fields for notification preferences.
                                      B) Create a custom object associated with the Account with notification preferences.
                                      C) Extend the Account, Contact, and Relationship objects with new fields for notification preferences.
                                      D) Use the existing notification preference fields in the Party object.


                                      2. An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
                                      What two elements need to be defined during the discovery phase of the implementation?

                                      A) Identify the data sources to generate the customer's new connections reports and dashboards
                                      B) Define the business stakeholders for the customer's new connections process.
                                      C) Define the metrics to measure the customer's new connections process.
                                      D) Define the data to be migrated for the customer's connections process


                                      3. Which three features are included in the Energy and Utilities Cloud Console?

                                      A) Multiple tabs, such as Overview.Biling. and Usage
                                      B) Configuration options with significant coding
                                      C) Customer 360 view
                                      D) Customer Story
                                      E) Rate Comparison


                                      4. What's an example of a parent and child premise record?

                                      A) The parent premise is the apartment unit, and the child is the apartment building.
                                      B) The parent premise is the type of service provided, and the child is the apartment.
                                      C) The parent premise is the apartment, and the child is the type of service provided.
                                      D) The parent premise is the apartment building, and the child is the apartment unit.


                                      5. A customer has finished development, which includes large volumes of dat a. They're ready to start UAT for their new Energy and Utilities Cloud implementation.
                                      When should the performance tests be conducted as part of the overall UAT process?

                                      A) After the go-live, so the performance can be tracked directly in the production environment
                                      B) Performance tests should not be done as part of UAT; it should only focus on functional requirements.
                                      C) At least 3-4 weeks in advance, so there's sufficient time for the developers to fix bugs if necessary
                                      D) Just before the go-live, so the performance test does not alter the overall load on the system


                                      Solutions:

                                      Question # 1
                                      Answer: D
                                      Question # 2
                                      Answer: A,C
                                      Question # 3
                                      Answer: A,C,E
                                      Question # 4
                                      Answer: D
                                      Question # 5
                                      Answer: C

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