WorldatWork B12 : Benefits Outsourcing - Selecting-Contracting and Managing Service Partners

  • Exam Code: B12
  • Exam Name: Benefits Outsourcing - Selecting-Contracting and Managing Service Partners
  • Updated: Jul 28, 2026
  • Q & A: 0 Questions and Answers

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WorldatWork B12 Exam Syllabus Topics:
SectionObjectives
Topic 1: Selecting Service Providers- Vendor evaluation process
  • 1. RFP development and assessment criteria
    • 2. Due diligence and capability review
      Topic 2: Benefits Outsourcing Fundamentals- Outsourcing strategy and business rationale
      • 1. Build vs. buy decision considerations
        • 2. Drivers of benefits outsourcing
          Topic 3: Risk, Compliance, and Continuity- Risk management in outsourcing
          • 1. Business continuity planning
            • 2. Regulatory and compliance requirements
              Topic 4: Contracting and Negotiation- Contract structure and terms
              • 1. Service level agreements (SLAs)
                • 2. Pricing models and fee structures
                  Topic 5: Managing Service Partners- Ongoing vendor management
                  • 1. Performance monitoring and reporting
                    • 2. Issue resolution and escalation processes
                      Topic 6: Governance and Performance Management- Governance frameworks
                      • 1. Continuous improvement practices
                        • 2. KPIs and service performance metrics

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