ServiceNow CIS-HR : Certified Implementation Specialist-Human Resources

  • Exam Code: CIS-HR
  • Exam Name: Certified Implementation Specialist-Human Resources
  • Updated: Sep 14, 2026
  • Q & A: 130 Questions and Answers

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About ServiceNow CIS-HR Exam Cram

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Prerequisites of CIS-HR Exam

Being CIS-SP certified is not a prerequisite for the CIS-HR exam.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf

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ServiceNow CIS-HR Exam Syllabus Topics:
SectionWeightObjectives
Security and Data Protection20%- Contextual security for HR cases
- Role-based access control
- HR data security model
- Confidential HR data handling
HR System Architecture30%- HR criteria and targeting
- HR services and catalog structure
- HR data model (HR Case, HR Profile, tables)
- HR Service Delivery architecture
HR Journeys and Lifecycle Events20%- Lifecycle event configuration
- Onboarding / Offboarding / Transfers
- Activity Sets and triggers
- Journey Designer
Core HR Applications and Employee Center30%- HR Administration
- HR Dashboards and Reporting
- HR Case Management
- Employee Center configuration

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