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BBPSD Customer Service Sample Questions:

1. A customer who is talkative and interested more in opinion than facts when making a purchase would be classed as an:

A) Authoritative type.
B) Amiable type.
C) Relaxed type.
D) Analytical type.

2. The three generally recognised types of customer are, analytical, amiable and:

A) Authoritative.
B) Aggressive.
C) Aware.
D) Assertive.

3. To listen, acknowledge, apologise and then say how you will resolve an issue is the correct response when:

A) You are late for work.
B) A customer enters a shop for the first time.
C) A customer makes a complaint.
D) You are talking to your boss.

4. Measuring how your organisation is performing with customer service in relation to your competitors is known as:

A) Benchmarking.
B) Standardising.
C) Contrasting services.
D) Comparing.

5. A useful way of prioritising your task is known as the:

A) PTT approach.
B) Listing approach.
C) ABC approach.
D) RST approach.

Solutions: