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EXIN EX0-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management as a Practice | - Processes Overview
|
| ITIL Service Lifecycle | - Service Strategy
|
| Functions and Roles | - Key Roles
|
| Processes in ITIL | - Service Support Processes
|
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
Which one of the following is concerned with policy and direction?
- A. Service level management
- B. Service design
- C. Capacity management
- D. Governance
Correct Answer: D 🗳️
Which one of the following would NOT be defined as part of every process?
- A. Metrics
- B. Inputs and outputs
- C. Roles
- D. Functions
Correct Answer: D 🗳️
Which one of the following is it the responsibility of supplier management to negotiate and agree?
- A. Operational level agreements (OLAs)
- B. Service level agreements (SLAs)
- C. The service portfolio
- D. Third-party contracts
Correct Answer: D 🗳️
Which one of the following is the BEST description of a service-based service level agreement (SLA)?
- A. An agreement that covers one service for all customers of that service
- B. An agreement with an individual customer group, covering all the services that they use
- C. An agreement that covers service specific issues in a multi-level SLA structure
- D. An agreement that covers one service for a single customer
Correct Answer: A 🗳️
Which one of the following is NOT an objective of problem management?
- A. Minimizing the impact of incidents that cannot be prevented
- B. Restoring normal service operation as quickly as possible
- C. Eliminating recurring incidents
- D. Preventing problems and resulting incidents from happening
Correct Answer: B 🗳️
