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EX0-114 Exam topics
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- The resolution processes and their relationships 5%
- The Service Management System (SMS) 35%
- Introduction to IT Service Management 35%
- The relationship processes and their relationships 5%
- The service delivery processes and their relationships 5%
- The control processes and their relationships 10%
- Service Design and Transition 5%
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Certification Path
The Exin IT Service Management Foundation Bridge based on ISO/IEC 20000 Certification includes only one EX0-114 certification exam.
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