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CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand planning and control in operations management | - Analyse inventory planning and control
|
| Understand the concept and scope of operations management | - Critically assess the objectives and strategies of operations management
|
| Understand the design of operations management systems | - Analyse the design of goods and services
|
| Understand the improvement of operations management | - Analyse operations improvement strategies
|
CIPS Operations Management Sample Questions:
Continuous Operations is a manufacturing methodology which is driven by forecasted customer numbers and has a low level of work-in-progress inventory. Is this true?
- A. no- in continuous operations there is a high level of work-in-progress inventory
- B. yes- in continuous operations there is a low level of automation
- C. yes- in continuous operations there is a high level of standardisation
- D. no- in continuous operations actual customer numbers are used
Correct Answer: C 🗳️
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What is the name given to a person in an organisation who is competent in the Six-Sigma approach?
- A. Master
- B. Project Owner
- C. Black Belt
- D. Quality Circle Leader
Correct Answer: C 🗳️
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Managing the supply chain, inventory and the implementation of Lean processes fall under which category of activity of the Operational Process?
- A. delivery
- B. directing
- C. designing
- D. developing
Correct Answer: A 🗳️
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Khaled has recently been hired as an Operations Manager at a company providing consultancy services. This is his first role in the service industry, previously he has worked at companies providing goods. He understands that services are intangible and therefore there is a difference in how Operations may be managed. Which of the following sentences about services are true? Select THREE
- A. there is a transfer of ownership when purchasing a service
- B. services cannot be stored, unlike goods
- C. production and consumption occur simultaneously
- D. it is not possible to return a service
- E. there is no variability in services
Correct Answer: B,C,D 🗳️
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Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has. Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout
Which of the following will you put into box 1?
- A. quality
- B. flexibility
- C. cost
- D. speed
Correct Answer: A 🗳️
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