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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Insights and reporting dashboards - Decision strategy performance monitoring |
| Next-Best-Action Designer | - Action prioritization and proposition management - NBA Designer configuration |
| Customer Decision Hub | - Next-Best-Action (NBA) framework - Business Issues, Groups, and Strategies |
| Arbitration and Strategy Execution | - Real-time container execution - Arbitration rules and prioritization logic |
| Decisioning Fundamentals | - Decision management concepts - Customer 360 and contextual decisioning |
| Adaptive Models and AI | - Adaptive learning models - Predictive analytics in decisioning |
| Real-time Decisioning | - Real-time customer interaction handling - Event-driven decision strategies |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?
- A. Contact policies
- B. Engagement policies and Arbitration
- C. Segmentation
- D. Audience
Correct Answer: B 🗳️
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?
- A. Enable an action value in the prioritization formula.
- B. Create a prioritization decision strategy at the Group-level.
- C. Ensure that the propensity is enabled in Arbitration tab.
- D. Create an adaptive model rule at the Issue-level.
Correct Answer: A 🗳️
A financial institution has created a new policy that states the company will not send more than 500 emails per day.
Which option allows you to implement the requirement?
- A. Applicability rules
- B. Customer contact limits
- C. Suppression rules
- D. Volume constraints
Correct Answer: C 🗳️
U+ Bank, a retail bank, wants to begin promoting credit card offers via email to qualified customers. The business would like to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?
- A. Trigger an external ETL (Extract-Transform-Load) process
- B. Select different audience sample with similar profile
- C. Run the starting population segment daily
- D. Select Refresh the audience
Correct Answer: C 🗳️
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.
- A. Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.
- B. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.
- C. Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.
- D. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.
Correct Answer: C 🗳️
