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EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Four Dimensions of Service Management - Service Value System (SVS) - Guiding Principles |
| Topic 2: Service Value Chain Activities | |
| Topic 3: Continual Improvement | |
| Topic 4: ITIL Practices | - Service Management Practices - General Management Practices - Technical Management Practices |
EXIN ITIL 4 Foundation Sample Questions:
1. What should be considered as part of the 'partners and suppliers' dimension?
A) The information created, managed and used in the course of service provision and consumption
B) The activities, workflows, controls and procedures needed to achieve the agreed objectives
C) The level of integration and formality involved in the relationships between organizations
D) The required skills and competencies of teams and individual members of the organization
2. Which guiding principle discourages 'silo activity'?
A) Keep it simple and practical
B) Start where you are
C) Collaborate and promote visibility
D) Focus on value
3. Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?
A) Service value chain
B) Practices
C) Continual improvement
D) Guiding principles
4. Which is a financially valuable component that can contribute to the delivery of a service?
A) IT asset
B) Configuration item
C) Service offering
D) Sponsor
5. What is defined as any financially valuable component that can contribute to the delivery of a service?
A) IT asset
B) Configuration item
C) Product
D) Event
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A |
