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EXIN ITIL 4 Foundation Sample Questions:

1. Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?

A) Keep it simple and practical
B) Start where you are
C) Think and work holistically
D) Focus on value

2. Which of the four dimensions includes the knowledge bases needed to deliver and manage services?

A) Value streams and processes
B) Organizations and people
C) Information and technology
D) Partners and suppliers

3. Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?

A) Incident management
B) Service level management
C) Change enablement
D) Continual improvement

4. Which is the MOST important stakeholder group that a service provider needs to collaborate with?

A) Developers
B) Customers
C) Relationship managers
D) Suppliers

5. Which practice conducts reviews to validate that services are covering the needs of the customer?

A) Service level management
B) Monitoring and event management
C) Change enablement
D) Service desk

Solutions: