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EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Four Dimensions of Service Management - Service Value System (SVS) - Guiding Principles |
| Topic 2: Service Value Chain Activities | |
| Topic 3: Continual Improvement | |
| Topic 4: ITIL Practices | - Service Management Practices - General Management Practices - Technical Management Practices |
EXIN ITIL 4 Foundation Sample Questions:
What should be considered as part of the 'partners and suppliers' dimension?
- A. The information created, managed and used in the course of service provision and consumption
- B. The activities, workflows, controls and procedures needed to achieve the agreed objectives
- C. The level of integration and formality involved in the relationships between organizations
- D. The required skills and competencies of teams and individual members of the organization
Which guiding principle discourages 'silo activity'?
- A. Keep it simple and practical
- B. Start where you are
- C. Collaborate and promote visibility
- D. Focus on value
Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?
- A. Service value chain
- B. Practices
- C. Continual improvement
- D. Guiding principles
Which is a financially valuable component that can contribute to the delivery of a service?
- A. IT asset
- B. Configuration item
- C. Service offering
- D. Sponsor
What is defined as any financially valuable component that can contribute to the delivery of a service?
- A. IT asset
- B. Configuration item
- C. Product
- D. Event
