[Sep 04, 2025] Free Salesforce Process-Automation Exam Questions and Answer
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NEW QUESTION # 93
Which two places can a flow designer distribute a flow with a screen?
- A. Related List
- B. Utility Bar
- C. LWC JavaScript
- D. Lightning Pages
- E. Buttons
Answer: B,D
NEW QUESTION # 94
Universal Containers would like to leverage a custom Heroku app to update Salesforce records. How can the Administrator accomplish this by leveraging declarative tooling?
- A. Scheduled Flow with Apex Action
- B. Configure outbound message to call Heroku directly
- C. Leverage Change Data Capture and Record-Triggered Flow to handle outbound and inbound calls and DML
- D. Create a Flow to call the Heroku endpoint directly
Answer: C
NEW QUESTION # 95
Which of the following is the only resource that can change during a Flow?
- A. Formula
- B. Stage
- C. Text Template
- D. Variable
Answer: D
NEW QUESTION # 96
An Administrator must create a step-by-step guide to walk users through the product catalog.
Which automation tool should the Administrator use?
- A. Apex Trigger
- B. Flow Builder
- C. Approvals
- D. Process Builder
Answer: B
NEW QUESTION # 97
Which three conditions need to be met in order for an Administrator to delete a flow version installed from a package without uninstalling the package?
- A. The flow version is deprecated in the org.
- B. The flow version has no scheduled actions that are currently live or running.
- C. The flow version isn't the latest version of the flow installed in the org.
- D. The flow version is inactive.
- E. The flow version doesn't have any associated paused flow interviews.
Answer: C,D,E
NEW QUESTION # 98
For a banking institution, which scenario is a good use case for Salesforce Flow for Service?
- A. When a customer wants to locate a branch near their home, the agent locates a nearby office.
- B. When a customer applies for a loan, the service agent runs a credit history check, completes the application, and processes it.
- C. When agents get a break, they use the Actions and Recommendations component to map out where to go for lunch.
- D. When a customer calls and wants to confirm an account balance, the service agent can look it up.
Answer: B
NEW QUESTION # 99
The Administrator At Universal Container (UC) needs to develop a flow to get the Sales reps' feedback on closed opportunities. The administrator wants to use the Opportunities object-specific action to launch it. Which standard feature can help UC accomplish this?
- A. Use Salesforce Survey functionality to help capture feedback.
- B. Use Process Builder and Salesforce Survey functionality with Object specific action on the Opportunity object.
- C. Use Salesforce How with Object specific action on the Opportunity object.
- D. Use Process Builder with custom apex to capture feedback.
Answer: C
Explanation:
To capture Sales reps' feedback on closed opportunities, Salesforce Flow can be used in conjunction with Object-specific actions on the Opportunity object. This approach allows for the creation of a flow that can be launched directly from the Opportunity record page, providing a seamless experience for Sales reps to submit their feedback. The Flow can be designed to collect and store feedback efficiently without the need for custom Apex code.Reference: Salesforce Help - Object-Specific Quick Actions
NEW QUESTION # 100
Which are the three Flow best practices?
- A. Never hard-code Salesforce IDs.
- B. Control when users can navigate backwards.
- C. Provide an error handler.
- D. Set up a flow optimizer.
- E. Configure inactive Flows in Production.
Answer: A,B,C
Explanation:
Three Flow best practices recommended by Salesforce include: A) Never hard-code Salesforce IDs, as hard-coding can lead to maintenance issues and break the flow when used in different environments. B) Provide an error handler to manage exceptions and ensure users are presented with understandable error messages, improving the flow's robustness and user experience. E) Control when users can navigate backwards to manage the flow's navigation and ensure data integrity and user experience are maintained. These practices enhance the flow's maintainability, user experience, and reliability.Reference: Salesforce Help Documentation on Flow Best Practices.
NEW QUESTION # 101
Which element allow adding branching logic?
- A. Loop
- B. Assignment
- C. Subflow
- D. Decision
Answer: D
Explanation:
The Decision element (D) allows adding branching logic to a flow. It evaluates specified conditions and directs the flow to different paths based on the outcomes. This enables the creation of complex flows that can handle multiple scenarios and decision points.Reference: Salesforce Help Documentation on Flow Elements.
NEW QUESTION # 102
An administrator wants to update a record, in the future, when a specified time is reached. Which tool should the Administrator use?
- A. Workflow Rules
- B. Flow Builder
- C. Approvals
- D. Process Builder
Answer: B
NEW QUESTION # 103
Which of the two following elements will issue a Data Manipulation Language (DML) statement when the flow is executed?
- A. Create Records
- B. Update Records
- C. Share Records
- D. Sort Records
Answer: A,B
NEW QUESTION # 104
Northern Trail Outfitters (NTO) is looking to build an app for its logistics team where users will be able to submit inventory refill requests. The current manual process involves filling out a long form containing many fields. NTO is planning to replace the current process with Flows. Users frequently change field values as they are filling out the form. What should NTO keep in mind about letting users go backward in the Flow to make updates to field values?
- A. Allow Navigation' needs to be set to TRUE on the Flow.
- B. Once the user navigates to previous screen, all field values on the current screen will be lost and will need to be repopulated.
- C. Letting users navigate from the later screen to the previous screen could result in duplicates.
- D. Only users with "Navigate Flows" permission can navigate to previous screens.
Answer: A
Explanation:
To enable users to navigate backward in a Flow and update field values, the 'Allow Navigation' setting must be enabled in the Flow's configuration. This allows users to move between screens without losing the information they've entered, improving the user experience when filling out forms or completing processes that require multiple steps.Reference: Salesforce Help - Configure Screen Flow Navigation
NEW QUESTION # 105
A Salesforce Administrator would like to build a process to ask customers ten different questions when on a call with marketing users. The questions are based on the country and account language preference if the prospect is already a customer. How could the Administrator meet this requirement?
- A. Create a Process Builder to display questions based on country and language.
- B. Create a custom object for Questions and another object for Answers, then use LWC to display questions dynamically.
- C. Write Apex code to show the questions automatically.
- D. Create a Flow to display questions based on country and language.
Answer: D
NEW QUESTION # 106
Northern Trail Outfitters (NTO) is looking to build an app for its logistics team where users will be able to submit inventory refill requests. The current manual process involves filling out a long form containing many fields. NTO is planning to replace the current process with Flows. Users frequently change field values as they are filling out the form. What should NTO keep in mind about letting users go backward in the Flow to make updates to field values?
- A. "Allow Navigation" needs to be set to TRUE on the Flow.
- B. Letting users navigate from the later screen to the previous screen could result in duplicates.
- C. Once the user navigates to previous screen, all field values on the current screen will be lost and will need to be repopulated.
- D. Only users with "Navigate Flows" permission can navigate to previous screens.
Answer: C
NEW QUESTION # 107
Which three options are appropriate to distribute as a flow in a Site or a Portal instead of a Salesforce org?
- A. An interest form for an upcoming conference.
- B. A partner-sourced lead conversion wizard for internal Sales team.
- C. A survey to collect feedback on new products.
- D. A guided script for service reps to follow when customers lose their credit card.
- E. A new product registration form.
Answer: A,C,E
NEW QUESTION # 108
What are three best practices a business analyst should keep in mind when creating a Flow?
- A. Plan out their flow before they start building.
- B. Identify the Salesforce IDs and hardcode them in a process so they can be easily referenced.
- C. Wait until the end of the flow to make changes to the database.
- D. Provide an error handler.
- E. Create a draft version of the flow and delete it after the real version has been successfully run at least once.
Answer: A,C,D
NEW QUESTION # 109
Universal Containers recently automated a number of processes. The Administrator received a notification that some of the Flows have exceeded the CPU time limit. Which three are ways the Administrator can decrease the CPU time usage?
- A. Reduce the number of formulas
- B. Reduce the number of elements
- C. Increase the Flow Interview timeout
- D. Reduce the number of cross-object references
- E. Increase the number of Decision Bypass elements
Answer: A,B,D
NEW QUESTION # 110
Cloud Kicks (CK) is evaluating outbound message actions to send pricing updates to ....
- A. If the endpoint is unavailable, outbound messages are lost after 3 unsuccessful retries.
- B. Outbound messages could potentially be delivered out of order.
- C. Audit trail is not available for outbound messages.
- D. Admin can configure up to 5 outbound message types for guaranteed delivery.
Answer: C
NEW QUESTION # 111
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