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Salesforce Certified Agentforce Specialist Sample Questions:

1. The Agentforce Specialist for Cloud Kicks wants to create an agent that will allow the sales staff to schedule their daily tasks and assist in providing detailed explanations behind product prices and deals. Following Salesforce best practices, which type of agent should they create?

A) Employee Agent
B) Service Agent
C) Sales Agent

2. Universal Containers (UC) users are complaining that agent answers are not satisfactory. The agent is using PDF files as a knowledge source. How should UC troubleshoot this issue?

A) Check that the agent has the PDF file field permission access for the data library.
B) Verify the retriever's filter criteria and data source connection.
C) Analyze the data mapping between source fields and Data Cloud object fields.

3. An Agentforce Specialist wants to troubleshoot their Agent's performance. Where should the Agentforce Specialist go to access all user interactions with the Agent, including Agent errors, incorrectly triggered actions, and incomplete plans?

A) Agent Settings
B) Plan Canvas
C) Event Logs

4. What is one key purpose of action instructions when creating a custom agent action in Agentforce?

A) Action instructions define the temperature of the large language model (LLM) powering the Reasoning Engine.
B) Action instructions tell the user how to call this action in a conversation.
C) Action instructions help the reasoning engine decide which action to use.

5. Universal Containers wants to reduce overall customer support handling time by minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields. Which combination of Agentforce for Service features enables this effort?

A) Einstein Reply Recommendations and Case Classification
B) Einstein Service Replies and Work Summaries
C) Einstein Reply Recommendations and Case Summaries

Solutions: