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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Tools and Artifacts | 23% | - Strategy mapping and modeling - Design frameworks and methods - Documentation and visualization - Decision-making tools |
| Intangible Deliverables | 26% | - Stakeholder alignment - Governance and mindset - Change and adoption enablement - Culture and capability building |
| Value Design | 32% | - Value measurement and outcomes - Strategic direction and rationale - Context and innovation impact - Ethics and value alignment |
| Leveraging Adjacent Roles and Skills | 19% | - Leading cross-functional work - Integrating UX and technical perspectives - Collaboration with architects and designers - Working with product and business teams |
Salesforce Certified Platform Strategy Designer Sample Questions:
1. The design team is working on a high-fidelity prototype to create a more enjoyable user experience. The development team is busy and focused on the build, so the design team wants to engage them efficiently.
What is a key reason why they would engage the developer team?
A) To provide design feedback
B) To research new features
C) To validate technical limitations
2. A start-up specializing in creating healthcare apps for both patients and family caregivers is looking for ideas to develop new features. The company plans on organizing a brainstorming session with staff members from various teams.
What is a rule strategy designers should follow when facilitating a brainstorming session?
A) Emphasize critique of proposed ideas.
B) Encourage participants to build on proposed ideas.
C) Explore qualitative assessment of proposed ideas.
3. Cloud Kicks has expanded its business recently by offering customizable footwear and the ability to price bv customer. Along with Sales Cloud, they are looking into additional product options that would help sales reps configure their orders easily.
Which Salesforce product should be considered for this business need?
A) Commerce Cloud
B) Marketing Cloud
C) Revenue Cloud
4. . Leadership at Cloud Kicks just approved a vision for a new digital commerce and service strategy. They ask the Strategy Designer to create a roadmap to help them understand the rollout process and implications.
What should be one of the initial steps to take when creating a program roadmap?
A) Develop a RACI diagram among internal stakeholders only.
B) Create a release plan matching calendar-based milestones
C) Start with a phased approach, then address foundational items early.
5. The design team at Cloud Kicks is in the early stages of exploring an idea for a wearable device to track customers activity during workouts.
They employ footwear designers and manufacturing experts, but they lack an engineer experienced in consumer hardware, What should the strategy designer do to determine whether or not to pursue this product idea?
A) Conduct an expert interview in consumer device engineering.
B) Perform secondary research on common hardware issues.
C) Hire an engineer with experience in consumer devices.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |
