Microsoft Troubleshooting Microsoft Exchange Online : MS-220

  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Jul 21, 2026
  • Q & A: 107 Questions and Answers

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Prerequisites for Microsoft MS-220 Exam

Before taking the Microsoft MS-220 Exam, you need to be aware of its prerequisites so that you can prepare yourself accordingly. Here is a list of things that you need to know before taking the exam:

You must be a technical expert in order to take this exam. You should have experience in working with virtualization technologies such as VMware vCloud Air Network, Azure Stack, and Amazon Web Services (AWS). You should also know how to work with Office 365 and Skype for Business Online services.

You must have at least two years of experience working as a network engineer or administrator in an enterprise environment where cloud services are used on a regular basis.

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What is the exam cost of the Microsoft MS-220 Exam

The exam cost of the Microsoft MS-220 Certification Exam is 165 USD.

Briefly explain the Need for Microsoft MS-220 Exam

The Microsoft MS-220 exam is a test that tests the skills and knowledge of the candidates who want to become Exchange Server 2010 administrators. This exam is also known as the MCSA: Windows Server 2008, Server Administrator. Microsoft MS-220 exam dumps are the key of success.

Exchange Server 2010 is an email server solution that provides rich features for managing email, calendars, and contacts for multiple users. The Exchange Server 2010 administration role enables you to manage Exchange Server 2010 servers and databases.

The need for Microsoft MS-220 Exam:

The need for the Microsoft MS-220 Exam arises from several factors. Some factors are below:

If you want to become an Exchange Administrator, then you need to pass this exam. If you have already passed this exam then you can go ahead with your career plans smoothly without any obstacles in your way.

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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

Microsoft MS-220 Exam Syllabus Topics:
SectionWeightObjectives
Troubleshoot Exchange Online configuration issues15-20%- Resolve permissions and access control problems
- Troubleshoot email address policies and accepted domains
- Fix mailbox database and quota issues
- Manage mailbox and recipient configuration
Troubleshoot mail client issues20-25%- Fix mobile device and ActiveSync problems
- Resolve Outlook connectivity and profile issues
- Address mailbox settings and calendar sharing issues
- Troubleshoot Outlook on the web access and functionality
Troubleshoot mail flow issues20-25%- Troubleshoot mail flow rules and routing issues
- Address issues with attachments and Defender for Office 365
- Interpret message headers and message trace results
- Resolve send/receive failures, delays, and NDRs
Troubleshoot compliance and retention issues25-30%- Address data loss prevention (DLP) issues
- Resolve eDiscovery and content search problems
- Troubleshoot in-place holds and litigation holds
- Manage retention policies and retention labels
Troubleshoot hybrid and migration issues10-15%- Troubleshoot mailbox migration batches and failures
- Resolve hybrid configuration wizard and connectivity problems
- Fix directory synchronization issues
- Address coexistence and free/busy sharing problems

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