Avaya 3302 : Avaya Contact Center Control Manager Implementation and Maintenance Exam

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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?

A) The administrator did not checkthe'Save CM box'in the action list for the action.
B) The administratordid not assign a schedule to the job.
C) The administrator did notcreate a task for the job.
D) The administrator did not check 'enabled' for the scheduledjob.

2. A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?

A) The 5022/5023 portTelnet or ssh is disabled in CM.
B) The ACCCM server Remote Desktop is disabled.
C) A live user has already logged in to CM using similar login credentials.
D) The ACCCM license file has expired.

3. You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?

A) Verify that the user has permission to accessACCCM.
B) Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.
C) Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.
D) Verify that the ACCCM applicationis set to use Windows authentication in IIS.

4. When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)

A) The ACCCM database can beinstalledon a dedicated server.
B) The ACCCM database can only be installed on a dedicated server.
C) The ACCCM database can be co-resident with the application server.
D) The ACCCM database canonly be installed co-resident with the application server.

5. You are installing the Avaya Contact Center Control Manager (ACCCM) software for a standard solution. The software will be installed on a supported server with a supported Window 2008 operating system. The customer is not using one-X Agent Administration, nor do they need access to the Visual Phone website from within the ACCCM server.
Which is an installation prerequisite?

A) Microsoft Silverlight
B) Microsoft MVC
C) Microsoft IIS
D) .NET Framework 4.0

Solutions: