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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ACCCM Architecture & Components | 20% | - Database and licensing - Server components and services - System overview and functionality - Web interface and navigation |
| Topic 2: Configuration & Administration | 20% | - Roles and permissions - System parameters and settings - Schedule server and automation tasks - User, agent and extension management |
| Topic 3: Integration & Connectivity | 25% | - Network ports and protocols - Integration with Communication Manager - Firewall and security configuration - Integration with CMS, Call Recorder and other systems |
| Topic 4: Installation & Deployment | 25% | - License activation and setup - Post-installation validation - Server installation and configuration - Prerequisites and compatibility |
| Topic 5: Maintenance & Troubleshooting | 10% | - Common issues and resolution - Log analysis and monitoring - Backup and restore procedures - Upgrades and updates |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?
- A. The administrator did not checkthe'Save CM box'in the action list for the action.
- B. The administratordid not assign a schedule to the job.
- C. The administrator did notcreate a task for the job.
- D. The administrator did not check 'enabled' for the scheduledjob.
Correct Answer: A 🗳️
A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?
- A. The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
- B. The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
- C. The administrator must first find the user in the Userstab to access the Visual Phone button.
- D. Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
Correct Answer: D 🗳️
A customer received their Avaya Contact Center Control Manager (ACCCM) license file after they installed ACCCM.
Assuming that the ACCCM is running (but not activated), which steps must be executed in the correct older to install and activate the license file?
- A. Copy thelicense file to C:\ and reboot the ACCCM server.
- B. Copy the license file to the ACCCM license server directory end restart the ACCCM server.
- C. Copy the license file to the ACCCM license server directory, on the ACCCM admin page go to CFG > CM > Licensing, select the location of the license file and upload.
- D. Copy the license file to the ACCCM license server directory, change theextension to .txt andrestart the Provisioning server.
Correct Answer: B 🗳️
A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) with Active Directory. Which statement describes the ACCCM requirement that is mandatory for connectivity?
- A. Windows servermustbe 2008 R2 64-bit.
- B. The LDAP Port must be 636.
- C. The ACCCM server must be a member of the domain or a trusted domain.
- D. Provisioning servermust run with Administrative Domain Account.
Correct Answer: C 🗳️
A customer provided a Windows 2008 R2 Server (or an Avaya Contact Center Control Manager (ACCCM) installation. You have to verify the Internet Information Server (IIS) settings Which two IIS component are necessary for ACCCM? (Choose two.)
- A. MessageQueuing
- B. WebDAV Publishing
- C. ActiveServerPages
- D. ASP CGI
- E. enable Network DTC access
Correct Answer: C,D 🗳️
