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Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting Avaya Oceana Core | 30% | - Log analysis and tracing tools - Monitor Portal and diagnostics - Breeze, ACM, AAEP and licensing issues |
| Topic 2: Channel and Workspace Troubleshooting | 25% | - End-to-end tracing and resolution - Oceana IX Workspaces and agent tools - Voice, Email, Webchat, SMS channels |
| Topic 3: Avaya Oceana Solution Overview | 20% | - Architecture and core components - Interoperability with Avaya Aura - System interfaces and workflows |
| Topic 4: Integration and Best Practices | 10% | - Support methodologies - Known issues and resolution guidelines |
| Topic 5: Maintenance and Administration | 15% | - Backup and restore procedures - Omnichannel DataStore management - Health checks and routine operations |
Avaya Oceana® Solution Support Sample Questions:
1. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)
A) ED sends a resource request to CS with chat attributes for a suitable agent.
B) ED workflow requests chat attributes for the Context Id from C Store.
C) ED sends a resource request to WA with chat attributes for a suitable agent.
D) ED sends a resource request to WA and invites the agent to a chat room.
E) ED sends a "create new contact" request to OCP snap-in.
2. For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?
A) Self Service VDN
B) Transfer VDN
C) Routing VDN
D) Ingress VDN
3. If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana, which Oceana Component REST interface belongs to the Avaya Oceana component?
A) UAC REST
B) CC REST
C) UCM REST
D) UCA REST
4. Consider the log message:
2018-01-31 08:51:07,795 [pool-241-thread-1] SMSVendorSnapin INFO
-SMSVendorSnapin-3.4.0.0.80601 - Response is ("accounts":
[("messageService":"SMS","name":"smsdemo","url":"www.pass4test.com","apiId":"1","apiPasswo rd":"","extral":"","extra2":"","capabilities":[("type":"TEXT","maximumLength":160)],"identities":[("i dentifier":"01715123456")])]) Which component and log file contains log messages of this kind?
A) CustomerControllerService PU Logs file
B) MessagingSetvice Service Log file
C) SMSVendotSnapin Service Log file
D) ORCRestService PU Log file
5. Given the following CSC attribute string:
[ {"providerId": "uk-oceanaX-cm", "aesIP": "10.147.88.X", "cmName": "CM7"} ] What is the significance of CM7 in the CSC communication manager list?
A) It should match the Communication Manage FQDN.
B) It should match the Communication Manager host name.
C) It should match the Switch Connection Name in the AES server.
D) It should match the Communication Manager IP address.
Solutions:
| Question # 1 Answer: C,E | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: C |
