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Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Oceana Solution Overview | 20% | - Architecture and core components - System interfaces and workflows - Interoperability with Avaya Aura |
| Topic 2: Troubleshooting Avaya Oceana Core | 30% | - Monitor Portal and diagnostics - Log analysis and tracing tools - Breeze, ACM, AAEP and licensing issues |
| Topic 3: Maintenance and Administration | 15% | - Health checks and routine operations - Backup and restore procedures - Omnichannel DataStore management |
| Topic 4: Channel and Workspace Troubleshooting | 25% | - Voice, Email, Webchat, SMS channels - Oceana IX Workspaces and agent tools - End-to-end tracing and resolution |
| Topic 5: Integration and Best Practices | 10% | - Support methodologies - Known issues and resolution guidelines |
Avaya Oceana® Solution Support Sample Questions:
1. An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?
A) The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
B) The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
C) The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
D) The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
2. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)
A) PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/
B) Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/
C) UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
D) Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/
E) CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
3. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?
A) Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
B) Avaya Oceana Workspaces does not require UAC authorization while logging in.
C) Avaya Oceana Workspaces requires LDAP Authentication while logging in.
D) Avaya Oceana Workspaces relies on CM for authentication and authorization.
4. After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:
A) cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
B) cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
C) cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
D) cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
5. Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?
A) Unified Collaboration Model (UCM)
B) Unified Collaboration Administration (UCA)
C) Call Server Connector (CSC)
D) Unified Agent Controller (UAC)
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C,E | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |
