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Nortel 920-130 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Overview & Architecture | 20% | - Hardware and software requirements - Symposium Express Call Center 4.2 components - System architecture and server roles |
| Maintenance & Troubleshooting | 15% | - Performance tuning - System logs and alarms - Upgrades and patches - Common issues and resolution |
| Installation & Configuration | 25% | - Server installation and setup - License management - Database configuration - Integration with Meridian 1/CS1000 |
| Administration & Reporting | 15% | - System administration tools - Real-time monitoring - Backup and restore procedures - Historical reporting and statistics |
| Call Routing & Management | 25% | - Skill-based routing - Agent configuration and login - Vector Directory Numbers (VDNs) - Vector commands and scripting |
