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Nortel 920-146 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation & Initial Configuration | 25% | - Pre-installation planning - Basic setup and configuration - Installation procedures |
| Topic 2: System Administration & Management | 25% | - Database and backup management - Call center configuration - User and administrator accounts |
| Topic 3: Maintenance & Troubleshooting | 10% | - Common issues and resolution - Routine maintenance tasks - Log analysis and diagnostics |
| Topic 4: Symposium Call Center Server 5.0 Overview & Architecture | 20% | - Server roles and deployment models - System components and architecture - Software requirements and compatibility |
| Topic 5: Features & Functionality | 20% | - Call routing and distribution - Reporting and monitoring tools - Agent and supervisor features |
