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Nortel 920-338 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Telephony Configuration | 25% | - Station and extension setup - Trunk configuration (analog, digital, IP) - IP telephony and VoIP settings - Call routing, dial plans, and service codes |
| System Overview & Hardware Installation | 25% | - Power, grounding, and cabling requirements - Hardware components, modules, and rack installation - Initial power-up and verification - BCM50 Rls.3.0, BCM200/400 Rls.4.0, BCM450 Rls.1.0 architecture |
| System Configuration & Setup | 30% | - Date, time, and regional configuration - Basic system parameters and network settings - Licensing and feature activation - Using Element Manager and BCM Unified Manager |
| Maintenance, Troubleshooting & Upgrades | 20% | - Common issues and resolution - Software upgrades and patch installation - Alarm monitoring and fault isolation - System backup and restore procedures |
