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Apple 9L0-415 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Network Configuration and Services | |
| Applications and Processes Management | |
| System Administration and Maintenance | |
| Installation and Configuration of OS X 10.9 | |
| Troubleshooting and Support Techniques | |
| User Accounts and File Systems |
Apple OS X Support Essentials 10.9 Sample Questions:
Before the local user account is created on a system, you must first copy the restored user's home folder to the /Users folder. Then after you create the new user in Users &Groups preferences with the same account name, the system will prompt you to associate the new account with the restored home folder.
- A. How can you verify that a specific network service is available from a service provider?
- B. How do you identify the ownership and permissions of a file or folder in the Finder?
- C. How does a user that changes his own account password affect his login keychain?
- D. How do you make OS X associate a new local user account with a manually migrated or restored user's home folder?
Correct Answer: D 🗳️
What steps should you use when troubleshooting application issues?
- A. General application troubleshooting steps include restarting the application, trying another known working document, trying another user account, checking log files, deleting cache files, replacing preference files, and replacing application resources.
- B. The four system resource domains are:
User, containing applications and system resources specificto each user account
Local, containing applications and system resourcesavailable to all users on the local Mac
Network (optional), containing applications and systemresources available to any Mac that has an automatednetwork share
System, containing applications and system resourcesrequired to provide basic system functionality - C. Gatekeeper can restrict software to Mac App Storeapplications only, or Mac App Store and identified developer applications only (this is the default option), or any application regardless of origin.
- D. The optional firewall settings let you control whether signed applications are automatically allowed through the firewall, control the list of allowed (or denied) applications, and enable stealth mode (which means your Mac won't respond to any unsolicited connections).
Correct Answer: A 🗳️
From your OS X user account that has iCloud enabled, how can you open a TextEdit document that you stored in iCloud?
- A. From the iCloud pane of System Preferences, select the TextEdit app and the document that you want to open.
- B. From the Applications folder, open the iCloud app, and then select the TextEdit app and document that you want to open.
- C. In TextEdit, choose Open from the File menu, click iCloud, and then select the document that you want to open.
- D. In Finder, select iCloud > Open from the Go menu, and then select the TextEdit app and the document that you want to open.
Correct Answer: C 🗳️
Disk Utility and System Information can both be used to gather information about storage devices.
- A. Which two built-in OS X applications can be used to gather information about storage devices?
- B. What OS X application is set as the default for opening archive files?
- C. Which keyboard shortcut can be used to temporarily choose another startup disk?
- D. Which application is used to examine open applications on OS X?
Correct Answer: A 🗳️
Which of these must you know about a corporate VPN server before you can configure the VPN software on an OS X computer to access the corporate network?
- A. If the corporate VPN server supports DNSSEC
- B. If network protocols will be encapsulated by the corporate VPN server
- C. If the corporate VPN server supports PPPoE
- D. If the corporate VPN server supports PPTP, L2TP over IPSec, or Cisco IPSec
Correct Answer: D 🗳️
