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Microsoft AB-210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Develop deals by using intelligent opportunity research | 25-30% | - Configure forecasting and goal management - Use AI for opportunity research and insights - Optimize opportunity management workflows - Deploy and configure Sales Close Agent |
| Qualify and prioritize leads by using AI | 15-20% | - Configure lead qualification processes - Implement Sales Qualification Agent - Automate lead routing and prioritization - Fine-tune predictive lead scoring models |
| Optimize AI-driven sales workflows and insights | 20-25% | - Set up conversational intelligence - Configure Sales accelerator and work distribution - Configure Copilot for Sales - Implement predictive scoring and relationship intelligence |
| Configure Dynamics 365 Sales core features for AI | 15-20% | - Design and configure sales data model - Configure security and access for AI features - Integrate Microsoft Power Platform components - Set up core sales entities and relationships |
| Extend and enhance sales solutions with AI | 10-15% | - Deploy and manage AI agents - Implement collaboration features - Monitor and optimize AI performance - Configure reporting and visualization |
Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:
Sellers at a company require access to Dynamics 365 Sales from mobile devices.
Some sellers cannot access records after installing the sales mobile app.
You need to ensure that the sellers can use the mobile application.
Which two components should you configure? Each correct answer presents part of the solution.
Choose two.
NOTE: Each correct selection is worth one point.
- A. Configure the mobile offline profile.
- B. Configure inbound and outbound profiles.
- C. Configure mobile security roles.
- D. Assign appropriate user licenses.
Correct Answer: C,D 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
A sales administrator evaluates AI recommendations after several months and notices increasing prediction accuracy. What most likely contributed to this improvement?
- A. More security roles
- B. Increased storage capacity
- C. More historical business outcomes
- D. Fewer CRM users
Correct Answer: C 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
Hotspot Question
You are configuring Dynamics 365 Sales for a company.
Sales leadership wants to track monthly revenue targets for each seller and evaluate whether targets are achieved.
The configuration must include the following:
- Define measurable sales targets.
- Aggregate opportunity revenue.
You need to configure the system so that the sales performance can be measured using defined targets.
What should you configure for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation:
The correct configuration for defining measurable sales targets is Goal metric. In Dynamics 365 Sales, goals are measured by using goal metrics, which define what is being measured and how performance is calculated. Microsoft's goal documentation explains that goals help measure progress toward targets such as revenue, while goal metrics and their rollup fields define the values used to calculate performance against those targets.
To aggregate opportunity revenue, use the Rollup column. A goal metric uses rollup fields/columns to calculate actual, in-progress, or custom values. Microsoft specifically describes a money-based goal metric that uses the Opportunity table and the opportunity actual revenue field to track money amounts from opportunities closed as won. This matches the requirement to aggregate opportunity revenue for monthly seller targets. Rollup query is not the best answer because it only adds filtering criteria to an existing goal metric, such as limiting records by owner, territory, or other conditions; it does not define the revenue aggregation itself. Goal hierarchy organizes parent-child goals, and forecasting supports pipeline projections, but neither defines the measurable target calculation or aggregates opportunity revenue for goal achievement.
You configure Dynamics 365 Sales for a company.
The company plans to implement the Sales Close Agent in Research mode.
You need to identify the capabilities of the agent.
Which two capabilities should you identify? Each correct answer presents a complete solution.
Choose two.
NOTE: Each correct selection is worth one point.
- A. Initiate follow-up communication with customer contacts using templates and customer data.
- B. Review deal signals, then record next actions based on risks and recommended mitigations.
- C. Generate outreach tasks for sellers based on interaction signals and deal status changes.
- D. Analyze historical interaction data and generate opportunity insights.
- E. Guide customers through the sales funnel by running engagement sequences across the sales process.
Correct Answer: B,D 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
A regional manager wants to determine whether a declining opportunity score resulted from reduced customer engagement rather than pricing changes. Which feature provides the most relevant insight?
- A. Product catalog
- B. Forecast category configuration
- C. Relationship Analytics timeline
- D. Goal Management
Correct Answer: C 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
