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Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Constituent Experience | - Omni-channel service interactions - Self-service portals and Experience Cloud |
| Security and Compliance | - Data security and access control - Compliance considerations in government deployments |
| Case and Program Management | - Program and benefit tracking - Case lifecycle management |
| Data Model and Architecture | - Public sector data model components - Object relationships and configuration principles |
| Public Sector Solutions Overview | - Government and public sector use cases - Core concepts of Salesforce Public Sector Solutions |
| Automation and Integration | - Integration with external government systems - Flow automation in public sector solutions |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Department of Disaster Assistance has started implementing a "Grants Management" project using public sector solutions tools. As part of the business process, the department staff has to send an agreement to the Grant Seeker on the funding amount and related conditions. The turnaround time from both parties in exchanging the documents with signatures takes longer than expected. What is the best way to solve the problem using the available toolset with minimum/less coding?
- A. Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using apex action
- B. Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using standard DocuSign actions
- C. Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign/ObtainEsignature to send the document to related parties
- D. Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign/sendEsignature to send the document to related parties
Correct Answer: C 🗳️
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A company discovered that Salesforce already has a pre- built DataPack, that comes with industry-standard procedures; the system administrator wants to move and deploy the DataPack, to achieve this. Which tool can be used to deploy the DataPack Lightning Web Component?
- A. ANT Migration Tool
- B. VSCode and Salesforce DX
- C. VSCode
- D. Change Sets
Correct Answer: B 🗳️
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A Public Sector Organization (PSO) is seeking to improve how they manage its community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Public Sector Solutions. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UI. In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required?
- A. Customer Community Licenses
- B. Customer Community Plus Licenses
- C. Migrate Users to Lightning Experience
- D. Enable Web-to-Lead
- E. Enable Chatter
Correct Answer: B,C,E 🗳️
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Bohabaven has previously implemented Salesforce Service Cloud to handle constituent queries and complaints, including a constituent self- service digital experience. This was implemented previously using the Help Center template. Bobahaven is now ready to implement the Public Sector Solutions Licenses, Permits, and Inspections modules, and wants to provide constituents with access to digital application forms. What is the right solution for this requirement that minimizes customization and site maintenance?
- A. Create new pages and deploy components such as OmniScripts and FlexCards within the existing Help Center experience site.
- B. Create OmniOut components and deploy them to the existing Help Center experience site.
- C. Create a new Applications digital experience using the Licenses and Permits Experience Site template, and deploy components such as OmniScripts and FlexCards to the new experience site.
Correct Answer: C 🗳️
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The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region. What is the best solution to capture the fund-related requirements, objectives, and supporting documents?
- A. Utilize the 'Funding Request' object to capture the details
- B. Utilize the 'Business License Application' object to capture the details
- C. Utilize the 'Funding Program' object to capture the details
- D. Utilize the 'Funding Program Request' object to capture the details
Correct Answer: C 🗳️
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