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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Data Model | 20% | - Constituent and household data model - Permit and license object relationships - Case and investigation management - Service territory and location-based services |
| Topic 2: Configuration and Customization | 15% | - Workflow and approval processes - Reporting and analytics for public sector - Constituent engagement portal configuration - Lightning Experience customization |
| Topic 3: Government Community Cloud | 20% | - Case management for government - Permitting and licensing capabilities - GCC features and capabilities - Constituent engagement features |
| Topic 4: Implementation Considerations | 20% | - User adoption strategies - Data migration considerations - Integration patterns for government systems - Security and compliance requirements |
| Topic 5: Best Practices and Governance | 10% | - Public sector implementation best practices - Accessibility and compliance standards - Performance optimization |
| Topic 6: Public Sector Solutions Overview | 15% | - Salesforce Public Sector Solutions product positioning - Key use cases and common scenarios - Government and Public Sector industry fundamentals |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Bohabaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent's data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bohabaven to protect the application forms?
- A. Implement spam checking for Bohabaven's Experience Site forms using CAPTCHA.
- B. Deploy grant application OmniScripts on Bohabaven's Experience Site pages set to "Requires Login."
- C. Set the external organization-wide default sharing settings for grant applications objects to Private.
- D. Provide constituents with a search page on Bohabaven's website to look up application reference numbers and check the application's progress.
- E. Enable the Salesforce Spam Check for Experience Sites.
Correct Answer: A,B,C 🗳️
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A public sector agency recently implemented Public Sector Solutions for Licenses, Permits, and Inspections. The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month.
The agency has enabled analytics by turning on the "Enable CRM Analytics" setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app. What two permission sets are required to set up the administrator users for analytics?
- A. CRM Analytics LPI Admin
- B. CRM Analytics Plus Admin
- C. CRM Analytics Admin
- D. CRMA for Public Sector Admin
Correct Answer: A,D 🗳️
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A government agency is implementing Public Sector Solutions and is looking for a solution to automatically read the constituent's date of birth from a scanned document and map it to a field in the Application record using the Intelligent Form Reader (IFR). What three steps should a technical consultant configure to satisfy the agency's use case?
- A. Set Up Data Extraction
- B. Enable Intelligent Form Reader
- C. Enable OCR Setting in the Document Object
- D. Map Form Types to Objects
- E. Enable Data Raptor to read information from a scanned document
Correct Answer: A,B,D 🗳️
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An Administrator at a government agency has created a new version of their "Business Re- Opening" Inspection by cloning and updating the Action Plan Template. However, upon selecting the "Business Re-Opening" Action Plan, the inspection generated is still based on the old Action Plan Template. What is most likely the reason for this issue?
- A. The new Action Plan Template has not been activated
- B. The new Action Plan Template has the same name as the previous template.
- C. The Inspection Type has not been updated with the new Action Plan Template.
- D. The Inspection Type must also be cloned to create a new version for users to select.
Correct Answer: A 🗳️
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A government agency does not have a universal requirement for storing a grantee's data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings. How can a government agency best comply with the grantee's request for historical data storage while at the same time adhering to the request not to use/process the historical data?
- A. Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data.
- B. Export the grantee's data to retain it.
- C. Assign the data to a specific public group and make those records inactive
- D. Export the grantee's data to retain it. Then, delete their data from Salesforce.
Correct Answer: A 🗳️
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