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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Design for B2C Customer Experience | - Customer journey architecture - Omnichannel experience design |
| Security and Data Governance | - Customer data protection - Access control and identity management |
| Integration Architecture | - API-led connectivity
|
| Scalability and Performance Design | - Performance optimization strategies - High-volume transaction design |
| B2C Platform Capabilities | - Commerce and engagement tools
|
Salesforce Certified B2C Solution Architect Sample Questions:
Question 1
Northern Trail Outfitters (NTO) operates its website on B2C Commerce. NTO recently decided to update its Customer Service from a bespoke solution to Service Cloud.
NTO currently has around two million customer records in its B2C Commerce database that need to be migrated into Service Cloud.
What should a Solution Architect recommend to export all the customer data from B2C Commerce and import into Service Cloud without additional development7
A. Export the data using B2C Commerce APIs, and import it into Salesforce using Data Loader.
B. Export the data using Business Manager, and import it into Salesforce using the Data Import Wizard.
C. Export the data using B2C Commerce APIs, and import it into Salesforce using Data Import Wizard.
D. Export the data using Business Manager, and import it into Salesforce using Data Loader.
Question 2
When integrating B2C Commerce with Marketing Cloud, which data extension type should be used to store order and product records in Marketing Cloud?
A. Sendable Data Extension
B. Synchronized Data Extension
C. Standard Data Extension
D. Transactional Data Extension
Question 3
An organization is considering using the Lead object in Sales Cloud to track customers who have signed up for their newsletter. The goal is to add these customers to a Marketing Cloud nurture campaign. Once they make a purchase, the suggested design is to convert the Lead to a Contact record and associate the resulting Contact with a Marketing Cloud Subscriber.
What recommendation should a Solution Architect make to avoid implementation challenges?
A. Delete the Marketing Cloud Contact associated with the Lead object after conversion.
B. Add prospects who have not created an account or made a purchase to Marketing Cloud directly without creating a Lead.
C. Ensure that the Marketing Cloud Contact associated with the Lead is updated to reference the Contact after conversion.
D. Avoid using the Lead object by creating Contacts with different Record Types for prospects.
Question 4
A company currently uses B2C Commerce and Service Cloud for one of its storefronts. They are now considering implementing the 'Order on Behalf of flow. Which consideration must a Solution Architect keep in mind while implementing the 'Order on Behalf of flow?
A. The Service Cloud Connector can work with any valid Service Cloud user. There is no specific need for an Integration User with administrative rights.
B. The Service Cloud Connector does not require B2C Commerce to be registered as a remote site as long as the Service Cloud org and B2C Commerce realm are in the same geographic region.
C. The Service Cloud Connector enables data synchronization through SOAP services using Service Cloud and B2C Commerce. REST services are not available for such data synchronization needs.
D. The Service Cloud Connector is not available for guests or anonymous storefront shoppers. Use Order on Behalf with registered B2C Commerce customer accounts.
Question 5
An organization has a product catalog containing 500,000 unique SKUs and a total customer base of approximately 3 million customers, of which 250,000 are active in a given month. In order to better understand shopper behavior and build customer marketing journeys tailored to customer personas. the organization wants to track each product view event per customer and SKU across its commerce storefront.
Which integration and data storage architecture should a Solution Architect recommend to support this goal?
A. Store as B2C Commerce custom objects and, using jobs, transfer the data to Marketing Cloud on an hourly basis.
B. Store as records in Salesforce Platform custom objects, and use the Salesforce APIs to update from B2C Commerce and Marketing Cloud when a product is viewed on the storefront.
C. Store in a Marketing Cloud Data Extension, and use the Marketing Cloud APIs to update from B2C Commerce when a product is viewed on the storefront.
D. Leverage collect.js on the B2C Commerce storefront to track product page views which can be segmented in journeys using decision splits.
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: D |
