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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Integration | 8% - 12% | - System Connectivity
|
| Business Rules and Automation | 8% - 12% | - Automation Features
|
| Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Master Data Management | 12% - 18% | - Master Data Configuration
|
| Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Administration and Configuration | 8% - 12% | - System Administration
|
| Planning and Dispatching | 12% - 18% | - Resource Planning
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question 1
Which statements are correct in regards of approvals inside Workforce Management. Choose Three correct answers.
A. Business rules are necessary for activating the approval necessity in a company
B. By assigning permission for approval, all relevant objects appear on the Journal ready for action
C. Purchase orders are approved when all materials are approved
D. It is possible to change amount/quantity of efforts prior to approval
Question 2
Which key concepts are applied to ensure a secure cloud connection when accessing the SAP Field Service Management Solution? Choose Two correct answer.
A. Hardware redundancy control
B. SSL- encrypted cloud communication
C. Sophisticated cloud firewall
D. Outage protection
Question 3
Technicians on mobile can. Choose Three correct answers.
A. Mark a job as 'technically complete
B. Decide if their device is geo located or not
C. add Skills to an Activity
D. Checkout a service assignment
Question 4
Is it possible to use the App on a Surface Tablet? Choose the correct answer.
A. No. not possible
B. Yes. on Surface Pro
Question 5
As a technician, I need to buy material in addition to what I can use from stock. How is this requirement solved in the mobile application? Choose the correct answer.
A. You need to call your back office for such types of material
B. You need to enter a purchase order on the mobile
C. You need to enter a sales order on the mobile
Solutions:
| Question 1 Answer: A,B,D | Question 2 Answer: B,C | Question 3 Answer: A,B,D | Question 4 Answer: B | Question 5 Answer: B |
